Refund policy

Last updated: 24 August 2026

At Bristol Rose, we want you to be completely satisfied with every order. If you need to return something, we aim to make the process as straightforward as possible from start to finish.

You have 60 days from the date of delivery to request a return. To be eligible for a return, items must be unused, in the same condition in which they were received and returned in their original packaging. Items showing signs of wear, use or damage beyond what is reasonably necessary to inspect them may not be accepted.

We do not charge restocking fees.

To start a return, please email us at contact@bristolrose.uk with your order number, and our team will guide you through the next steps.

The cost of returning an item is the responsibility of the customer. We recommend using a tracked delivery service so that you can monitor your parcel until it reaches us.

If you would prefer a different size or item, please let us know when contacting us and we will assist you with an exchange, subject to availability.

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible with your order number and a photograph of the issue so that we can resolve it for you.

Once your return has been received and inspected, we will process your refund within 7 working days. Refunds will be issued to the original payment method used for the purchase. Please note that your bank or payment provider may require additional time to process and display the refund in your account.

Key Information

  • Return period: 60 days from the date of delivery
  • Refund processing: Within 7 working days after the returned item has been inspected
  • Refund method: Original payment method
  • Return postage: Paid by the customer
  • Restocking fees: None

If you have any questions about a return, refund or exchange, please contact us at contact@bristolrose.uk. We will be happy to help.

Store name: Bristol Rose
Company name: Bristol Rose
Business address: 81 Plough Lane, London, SW17 0RF, United Kingdom
Email: contact@bristolrose.uk